Processing an Over the Counter Transaction

Step 1. Log In
Begin by logging into your MuniciPay account using your credentials.

2. Once logged in, locate and click on the **Run Transaction** button. There are two options you can choose from.

Step 2: Select the Payment Item
 1. From the menu, select the department and the item you want to process from the dropdown menus.

 2. Fill in the required fields (*).

To add additional items to your cart, click **Add to Cart**. 

Click **Add Items** and repeat step 2 to add your payment item to cart.

To proceed directly to the payment options page, click **Add & Checkout**

Step 3: Choose Your Payment Method

Three options are available to complete the transaction: **Insert/Swipe**, **Manual Key-in**, or **E-Check**. 

*Note: Depending on your account set-up, all three options may not be available to you.

• Insert / Swipe: Use this option if you have an EMV or Card Reader from MuniciPay. This is the quickest method of payment as it requires only insert / swipe of their physical card. Their billing name will be obtained automatically.
• Manual Key-In: Use this option if you need to key in a card. You'll be required to enter the payer's billing information with each checkout.
• E-Check: You can also enter a payer's routing and account number to accept an electronic check payment.

---

Option 1: Insert/Swipe (Debit/Credit Card)
 1. Select **Insert/Swipe Debit/Credit** for processing via the EMV device.

2. Two radio buttons will appear under the cardholder name:
- **Auto-fill**: Automatically use the name from the card.
- **Manual**: Key in the name manually.

 **Optional** A customer’s email address can be entered to send them a receipt and an internal note or account number if needed.

3. Once you've completed the information on the left-hand side, review the Transaction Summary box on the right which will display the transaction amount along with the service fee. We recommend confirming with your customer that they agree to the fees. Afterward, click **Connect to EMV Terminal**.

4. Insert or swipe the card on the EMV device to complete the payment.

---

Option 2: Manual Key-In (Debit/Credit Card)
 1. Select **Manual Key-In** if you’re entering card information manually.

3. On the right-hand side, review the Transaction Summary box which will display the transaction amount along with the service fee. We recommend confirming with your customer that they agree to the fees. Then enter:

- **Card number**
- **Expiration month and year**
- **Security code**

4. If all fields are entered correctly, the **Submit Payment** button will become active. Click **Submit Payment** to process the transaction. 

---

Option 3: E-Check (Checking or Savings Account)
 1. Select **E-Check** or **Savings** to pay via an electronic check.

2. Complete all fields marked with an asterisk (*). 

**Optional** A customer’s email address or telephone number can be entered to send them a receipt, additional contact details, and an internal note or account number if needed.

3. On the right-hand side, review the Transaction Summary box which will display the transaction amount along with the service fee. We recommend confirming with your customer that they agree to the fees. Then enter:

- **Checking/Savings account type**
- **Bank routing number**
 - **Account number**

**Important Note**:
- For corporate accounts, ensure the customer had their bank add your **Originator ID Number** to avoid debit block issues.
- For credit union accounts, confirm you are using the correct account number, as it may differ from what’s printed on the check.

4. Once all information is entered, click the blue **Submit Payment** button to process the transaction.

Step 4: Complete the Transaction:

The system will provide a confirmation once the transaction is complete.