Setting up your iSMP4 device should only take a few minutes. Prior to setup, please contact our Customer Service team to assign friendly names to each device that your office will recognize.
TABLE OF CONTENTS
What's in the Box?
- iSMP4 Terminal
- iSMP4 Wall Charger
- Spare USB-C cable
Setting Up the Device
Once your equipment is unboxed, plug the terminal into the wall charger and into an available power outlet.
Connecting the Device
The iSMP4 requires a connection to a password-protected Wi-Fi network. Bluetooth and certificate-based authentication are not currently supported. See Secure Network Configuration Best Practices for information for creating or configuring your network.
The iSMP4 uses the WPA-PSK security protocol for authentication on your Wi-Fi network. WPA-PSK (Wi-Fi Protected Access II Pre-Shared Key) requires you to enter a network name (SSID) and password (WPA-PSK) to authenticate and connect the device to your network. See Configuring the iSMP4 Wi-Fi Settings for more information.
When the iSMP4 powers on for the first time, the device displays Disconnected. This indicates that the device is not connected to the internet, and therefore is not able to connect to your software. To scan for and connect to your Wi-Fi network, do the following:
- Access the Admin menu.
- Press F2 to scroll down and press O (green button) to select Configuration.
- Press F2 to scroll down and press O (green button) to select Wifi.
- Press O (green button) to Scan for new networks. A progress bar displays during the scan and once complete, a list of available Wi-Fi networks is shown.
- Press F2 to scroll down the list and press O (green button) to select your Wi-Fi network.
- Press O (green button) to select your preferred Wireless Security option.
- Enter the Wi-Fi password using the multi-tap method or the on-screen keyboard and press O (green button) when finished.
- The device displays the message Profile for <Network Name> created.
- Press O (green button) to acknowledge the message.
- The iSMP4 displays a message that a restart is required and then automatically restarts.
- The device restarts, connects to the Wi-Fi, and displays Connected at the bottom of the screen when ready for use.
If the device does not restart automatically, press and hold down the .,#* and < (Yellow) keys to manually reboot the device.
Entering Text Using the Multi-Tap Method
This method involves using the keypad to enter numbers and letters. Each number key also represents a set of letters that can be entered with that key, if pressed more than once. The first key press will enter the number, while pressing the key multiple times will enter one of the letters associated with that number key.
For example:
- Press 2 once to enter the number 2.
- Press 2 twice to enter a lowercase a.
- Press 2 three times to enter a lowercase b.
- Press 2 four times to enter a lowercase c.
- Press 2 five times to enter a capital A.
- Press 2 six times to enter a capital B.
- Press 2 seven times to enter a capital C.
Entering Text Using the On-Screen Keyboard
Some text inputs may provide an on-screen keyboard or number pad. Use the navigation buttons (F1, F2, F3, F4) to highlight the character you wish to enter, then press O (green button) to enter it into the text box.
Advanced Configuration
After the initial setup and configuration, your terminal is ready for use; however, you may want to make additional advanced configuration changes, for example setting a static IP address, or changing the terminal's password. the following topics provide information on accessing the Admin Menu and performing additional tasks.
The Admin Menu provides you access to the Settings, Configuration, Change Menu Password, and Restart Terminal options.
- Press F and enter the default password of CCMerchant (case sensitive) using the multi-tap method.
- Press O (green button) to confirm the password and access the Admin Menu.
Navigating the Menu
- Press F1 to navigate left.
- Press F2 to navigate down.
- Press F3 to navigate up.
- Press F4 to navigate right.
- Press O (green button) to select.
- Press < (yellow button) to clear.
- Press X (red button) to cancel or return to the main menu.
Changing the Admin Menu Password
- Access the Admin Menu.
- Press the F2 to scroll down and press O (green button) to select Change Menu Password.
- Enter the new password using the multi-tap method and press O (green button) when finished.
- The device displays Menu password changed when complete.
Exercise caution when changing the password. If you change the password, be sure to note the new password and keep it in a safe location.
This password cannot be reset remotely; If you forget or lose the password, you will no longer be able to access the Admin menu, and your terminal will need to be replaced.
Setting a Static IP Address for Your Device
- Access the Admin Menu.
- Press F2 to scroll down and press O (green button) to select Configuration.
- Press F2 to scroll down and press O (green button) to select IP Settings.
- Press F2 to scroll down and press O (green button) to select Configure IP.
- Press F2 to scroll down and press O (green button) to select Static IP.
- Enter the static IP Address using the number pad and press O (green button).
- Enter the Network Mask using the number pad and press O (green button).
- Enter the Gateway Address using the number pad and press O (green button).
- Enter the DNS Address 1 using the number pad and press O (green button).
- Enter the DNS Address 2 using the number pad and press O (green button).
- The iSMP4 displays Updating IP configuration and restarting terminal, then restarts to connect to the WiFi network using the new static configuration.
Troubleshooting
Firewall Restrictions
Our devices communicate outbound on port 443 (normal HTTPS). For most merchants, no firewall changes are needed but if your application is running in a highly-restricted network environment, you might need to allow outbound traffic between your network and our processor to to allow your terminals or application to connect to the necessary services.
If your network configuration includes firewall rules to restrict traffic, ensure that you allow outbound (egress) traffic to the following IP address ranges:
- 167.16.248.0/24
- 167.16.249.0/24
- 198.62.137.0/24
- 198.62.138.0/24
- 206.201.62.0/24
- 206.201.63.0/24
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