Setting up your Ingenico device should only take a few minutes. Prior to setup, please contact our Customer Service team to assign friendly names to each device that your office will recognize.

TABLE OF CONTENTS

• What's in the Box?
• Setting Up the Device
• Connecting the Device
• Advanced Configuration
  • Navigating the Menu
  • Changing the Admin Menu Password
  • Setting a Static IP Address for Your Device
• Troubleshooting 
  • Firewall Restrictions

What's in the Box?

• Ingenico Terminal
• Ingenico Multipoint Interface Cable
• Ingenico Power Supply
• Ingenico Stylus (Lane 7000/8000 only)

Setting Up the Device

1. Once your equipment is unboxed, plug the power supply connector into the jack on the Multipoint Interface Cable.
2. Connect the Multipoint Interface Cable into the Multipoint Port on the underside of the terminal.
3. Connect the other end of the Multipoint Interface Cable to an Ethernet port (router, modem, wall jack, etc.).
4. Plug the power supply adapter into an available power outlet.

Connecting the Device

1. Once power is supplied to the terminal, the initialization process begins.
2. Once the terminal has successfully established its IP Address, it will attempt to call the terminal service.
3. If the connection is successful, the terminal device displays Connected.
4. If the connection is unsuccessful, the device displays Disconnected. Contact CardPointe support for assistance.
5. Once Connected, the device is ready for use. The device may be left on indefinitely or may be disconnected from power as necessary.

Advanced Configuration

After the initial setup and configuration, your terminal is ready for use; however, you may want to make additional advanced configuration changes, for example setting a static IP address, or changing the terminal's password. the following topics provide information on accessing the Admin Menu and performing additional tasks.

The Admin Menu provides you access to the Settings, Configuration, Change Menu Password, and Restart Terminal options. To access the Admin Menu, do the following:

• Press F and enter the default password of CCMerchant (case sensitive) using the multi-tap method.
• Press O (green button) to confirm the password and access the Admin Menu.

Navigating the Menu

• Press the down arrow to scroll down.
• Press the up arrow to scroll up.
• Press O (green button) to select.
• Press < (yellow button) to clear.
• Press X (red button) to cancel or return to the main menu.

Changing the Admin Menu Password

1. Access the Admin Menu.
2. Press the down arrow to scroll down and press O (green button) to select Change Menu Password.
3. Enter the new password using the multi-tap method and press O (green button) when finished.
4. The device displays Menu password changed when complete.

Exercise caution when changing the password. If you change the password, be sure to note the new password and keep it in a safe location.

This password cannot be reset remotely; If you forget or lose the password, you will no longer be able to access the Admin menu, and your terminal will need to be replaced.

Setting a Static IP Address for Your Device

1. Access the Admin Menu.
2. Press the down arrow to scroll down and press O (green button) to select Configuration.
3. Press the down arrow to scroll down and press O (green button) to select IP Settings.
4. Press the down arrow to scroll down and press O (green button) to select Configure IP.
5. Press the down arrow to scroll down and press O (green button) to select Static IP.
6. Enter the static IP Address using the number pad and press O (green button).
7. Enter the Network Mask using the number pad and press O (green button).
8. Enter the Gateway Address using the number pad and press O (green button).
9. Enter the DNS Address 1 using the number pad and press O (green button).
10. Enter the DNS Address 2 using the number pad and press O (green button).
11. The terminal displays Updating IP configuration and restarting terminal, then restarts to connect using the new static configuration.

Troubleshooting 

Firewall Restrictions

Our devices communicate outbound on port 443 (normal HTTPS). For most merchants, no firewall changes are needed but if your application is running in a highly-restricted network environment, you might need to allow outbound traffic between your network and our processor to to allow your terminals or application to connect to the necessary services.

If your network configuration includes firewall rules to restrict traffic, ensure that you allow outbound (egress) traffic to the following IP address ranges:

• 167.16.248.0/24
• 167.16.249.0/24
• 198.62.137.0/24
• 198.62.138.0/24
• 206.201.62.0/24
• 206.201.63.0/24