Why am I receiving a decline check, e-code flag message?

Subject: Resolving Decline Check, E-Code Flag Message

If you have received a decline check, e-code flag message, it means that the check writer had a previous return which caused the payment processor to block any future ACH payments. Here's what you need to do to resolve this issue:

1. Contact Your Bank: You will need to request a letter from your bank on their letterhead stating that the account you are using is active. This letter is required by the merchant who processes e-checks in order to remove the block on future ACH payments.

2. Use the Template: For your convenience, we have attached a template that you can provide to your bank. Simply fill in the necessary information and request that the letter be placed on their letterhead.

3. Email the Letter: Once the letter is completed, it will need to be emailed to customersupport@eftsupport.com. 

We understand that dealing with payment declines can be frustrating, but we are here to help. If you have any questions or need further assistance, please don't hesitate to reach out to our customer support team. Thank you for your cooperation in resolving this matter.