How can I Void or Refund a MuniciPay transaction?

Cancelling A Transaction - Same Day Void Option:

MuniciPAY transactions are eligible to be reversed on the same day in your MuniciPAY account by any Authorized User with reversal/refund permissions. Both credit/debit and eCheck payments are eligible for reversals using the Void option on the same day the transaction was submitted.

Reversals completed the same cancel any exchange of funds from occurring. 

Reversals completed the same day will result in the payer receiving the transaction amount and the service fee back.

To complete a void for a MuniciPay transaction, navigate to your MuniciPay main menu and select Transactions tab.
Next, search for the transaction using the Filter Results option on the left hand side of your view:

Once you locate the transaction, you will select the Void button located on the individual's payment transaction.

The system will prompt you to specify a reason for completing the void. Additionally, it will present a few extra questions with checkboxes, allowing you to select options based on your preferences.

When you're ready to complete the Void - click the Void Transaction button once more.

Next Day (Or Later) Reversal (Refund)

If you wish to reverse a payment that has settled over night, or occurred any day prior - you will have a Refund option to utilize. Payments are no longer eligible to be cancelled with the Void tool after a payment has settled.

To complete a Refund for a MuniciPay transaction, navigate to your MuniciPay main menu and select Transactions tab.
Next, search for the transaction using the Filter Results option on the left hand side of your view:

The system will prompt you to specify a reason for completing the Refund. Additionally, it will present a few extra questions with checkboxes, allowing you to select options based on your preferences.

Please be sure to review carefully before continuing: 

• If the transaction was paid by a debit/credit card:
  Refunded transactions that were paid by a debit/credit card will not have the service fee returned to the payer. Typically the payer will see their funds deposited back into their bank account within 5-7 business days, depending on the banking institution.
  
  The processor may debit the office's account to collect on the refund or may net the reversed transaction amount from the next deposit.
  
  Select the Refund Transaction button when you are ready to submit the refund.

• If the transaction was paid by an eCheck:
  Refunded transactions that were paid by an eCheck will not have the service fee returned to the payer.
  
  eChecks are not eligible until the original submission has cleared. When you select the Refund Transaction button on an eCheck, prior to the clear date, you will be given a notice about when the eCheck is eligible for a refund so you may return on that date to complete the refund. 

When an eCheck is eligible for a Refund, the button for "Refund Transaction" will once more become available, like the example given for credit/debit card transactions.

If you need further assistance, please contact Autoagent Support by emailing support@autoagent.com